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Friday, September 17, 2010
Stapleton Beauty
Must See Highlands Ranch Home
| 10254 Alexa Ln Highlands Ranch, CO |
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| STUNNING AND INVITING HOME BACKING TO BEAUTIFUL COLORADO OPEN SPACE. BOASTING BOTH FORMAL LIVING AND DINING AREAS, MAIN FLOOR STUDY, LARGE OPEN FAMILY ROOM WITH VAULTED CEILINGS AND WARM FIREPLACE. ENJOY THE BRIGHT KITCHEN WITH EAT IN SPACE AND GLEAMING HARDWOOD FLOORS. FABULOUS LOFT LOOKING OVER THE LIVING ROOM. BRAND NEW CARPET AND DESIGNER PAINT THROUGHOUT. THE BASEMENT IS A MUST SEE WITH THE UNIQUE CUSTOM ROCK WALL AND FULL WET BAR FOR ALL YOUR ENTERTAINING NEEDS. THE MASTER SUITE IS A GREAT PLACE TO GET AWAY. CALL MARY FOR YOUR PERSONAL SHOWING 720-219-4850 |
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Saturday, September 11, 2010
Cherry Creek ~ A Denver Treasure
Just a few miles east of downtown Denver sits the fashionable and affluent Cherry Creek neighborhood. This historic are features beautiful custom-built luxury homes, including attached and detached houses as well as mid-rise condos all within walking distance of the upscale Cherry Creek North Shopping District, which offer some of the best retail and dining options in the Mile High city. The neighborhood is also home may annual activites including the world renowed Cherry Creek Arts Festival – a celebration of art and music from around the world.
Home prices in Cherry Creek have remained steady and never took the fall that so many other parts of the city did. The inventory is good with many unique and desireable homes available. For any one who has every wished to reside in this lovely Denver neighborhood, now is the time to buy! Call me today to get started.
Home prices in Cherry Creek have remained steady and never took the fall that so many other parts of the city did. The inventory is good with many unique and desireable homes available. For any one who has every wished to reside in this lovely Denver neighborhood, now is the time to buy! Call me today to get started.
Saturday, August 28, 2010
Lovely Meadows Home!
| 6110 S Summer Ridge Way Castle Rock, CO |
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| Walking up the flagstone walkway at 6110 S. Summer Ridge Way, you will notice the well maintained front yard lined with bright flowers. The main floor is complete with a formal living room, dining room, family room, half bath, and beautifully remodeled kitchen. The quality upgrades you will appreciate are the granite counters, updated lighting, and custom designer painted walls. The master suite is in a class of it's own and is complete with a 5 piece master bath. Don't forget to go downstairs to see the kids playroom, extra bedroom, full bathroom, and a wine cellar. When you step out onto the deck for entertaining, you will appreciate the mature, well maintained landscape. The trex deck looks out over a warm and inviting fire pit and a green belt that makes this a backyard oasis. This home is affordable comfort for a family looking for great schools, close community, and a place to raise your family. Don't miss out on this one! |
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Saturday, August 21, 2010
5 RULES OF CUSTOMER SERVICE - SHARRON RICHARDSON
The 5 Rules of Customer Service
EXIT Realty Franchise Support Manager Sharron Richardson reminds us that we're all in the business of customer service
If you deal with people, no matter what your title or position, you are in customer service. Let’s break down that term. Customer implies this is someone who has come to you for something, and has chosen you over other options. Service implies the way we interact with that individual; could be good, could be bad.
With that in mind, here are The 5 Rules of Customer Service:
1. Treat everyone like royalty. We should all treat each other with respect and with an “I can help” attitude, no matter what the relationship. The goal to good customer service is to make every connection a win/win for all parties.
2. Put yourself in their shoes. We can get caught up in our own world and if we are dealing with someone who is frustrated or angry, it’s best to try and put ourselves in their shoes. Using empathy when dealing with others is essential to a win/win situation, and is necessary to ensuring the other party feels they are being heard. Customers want us to listen, and then they want us to provide solutions.
3. Don’t take it personally. A connection with a frustrated person is part of customer service. We need to detach ourselves from any negativity and focus on listening and on providing a solution. This is in no way a green light to endure abuse. You have every right to expect reasonable communication. Just remember that frustrated customers are generally frustrated with the situation, not the person. We need to diffuse, and turn the situation around. The best customer service reps have a knack for turning a difficult connection into a positive one. This is an admirable skill and you will be remembered for it.
4. Listen to your customers. We all believe we have the best system, the best product, but keep in mind that the customer is the end user. Be open to feedback. Not only will you demonstrate you value their input, but you may improve your product or service as a result. Keep in mind that if one person says it, many more are thinking it. If someone has taken the time to provide feedback, always acknowledge the effort.
5. Be flexible. We all have business rules and procedures to follow. The purpose for these is integrity, structure, and efficiency. We mustn’t lose sight of the fact, however, that each situation should be looked at individually. No one wants to feel as though they are no more than an account number. While you should never compromise your business values or integrity, do consider each situation individually to determine how you might be able to ensure a positive outcome for your customer.
EXIT Realty Franchise Support Manager Sharron Richardson reminds us that we're all in the business of customer service
If you deal with people, no matter what your title or position, you are in customer service. Let’s break down that term. Customer implies this is someone who has come to you for something, and has chosen you over other options. Service implies the way we interact with that individual; could be good, could be bad.
With that in mind, here are The 5 Rules of Customer Service:
1. Treat everyone like royalty. We should all treat each other with respect and with an “I can help” attitude, no matter what the relationship. The goal to good customer service is to make every connection a win/win for all parties.
2. Put yourself in their shoes. We can get caught up in our own world and if we are dealing with someone who is frustrated or angry, it’s best to try and put ourselves in their shoes. Using empathy when dealing with others is essential to a win/win situation, and is necessary to ensuring the other party feels they are being heard. Customers want us to listen, and then they want us to provide solutions.
3. Don’t take it personally. A connection with a frustrated person is part of customer service. We need to detach ourselves from any negativity and focus on listening and on providing a solution. This is in no way a green light to endure abuse. You have every right to expect reasonable communication. Just remember that frustrated customers are generally frustrated with the situation, not the person. We need to diffuse, and turn the situation around. The best customer service reps have a knack for turning a difficult connection into a positive one. This is an admirable skill and you will be remembered for it.
4. Listen to your customers. We all believe we have the best system, the best product, but keep in mind that the customer is the end user. Be open to feedback. Not only will you demonstrate you value their input, but you may improve your product or service as a result. Keep in mind that if one person says it, many more are thinking it. If someone has taken the time to provide feedback, always acknowledge the effort.
5. Be flexible. We all have business rules and procedures to follow. The purpose for these is integrity, structure, and efficiency. We mustn’t lose sight of the fact, however, that each situation should be looked at individually. No one wants to feel as though they are no more than an account number. While you should never compromise your business values or integrity, do consider each situation individually to determine how you might be able to ensure a positive outcome for your customer.
Monday, August 16, 2010
Saturday, August 14, 2010
Monday, August 9, 2010
Sunday, August 8, 2010
Tindell Acres, Littleton Colorado
| 9335 Rangeview Ln Littleton, CO |
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4.40 Acres of Horse Property!
| 9287 Rangeview Ln Littleton, CO |
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Friday, August 6, 2010
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